Privacy Policy
Effective Date: January 1, 2026 · Last Updated: April 1, 2026
Hyxtide (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
1. Information We Collect
1.1 Information You Provide Directly
When you contact us, request a quote, or submit an inquiry through our website, we collect information you voluntarily provide, including: your name, business email address, company or institution name, country of residence, phone number, and the content of your messages or project descriptions.
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including: IP address, browser type and version, operating system, referring URLs, pages visited, time and date of your visit, and time spent on pages. This information is collected through cookies and similar tracking technologies.
1.3 Business and Professional Information
As a B2B-focused company, we may collect professional information such as your job title, department, company size, industry sector, and purchasing authority to better serve your business needs and provide relevant product recommendations.
2. How We Use Your Information
2.1 Providing Our Services
We use your information to respond to inquiries, provide product quotes, process orders, deliver requested documentation (such as Certificates of Analysis, Safety Data Sheets, or NDAs), and communicate about your projects.
2.2 Business Communications
With your consent, we may send you newsletters, product updates, new catalog announcements, and industry news. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
2.3 Improving Our Services
We analyze usage data to understand how visitors interact with our website, identify areas for improvement, and optimize our content and user experience. This analysis is performed on aggregated, anonymized data where possible.
2.4 Legal Compliance
We may use your information to comply with applicable laws and regulations, respond to lawful requests from public authorities, enforce our terms and agreements, and protect the rights, property, or safety of Hyxtide, our customers, or others.
3. Information Sharing and Disclosure
3.1 We Do Not Sell Your Data
Hyxtide does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is not a product.
3.2 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you — such as email delivery services, analytics providers, and CRM platforms. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
3.4 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Security
4.1 Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission, access controls, and regular security assessments.
4.2 Limitations
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly notifying you in the event of a data breach that affects your rights.
5. Cookies and Tracking Technologies
5.1 What Are Cookies
Cookies are small text files placed on your device when you visit our website. They help us provide a better experience by remembering your preferences and understanding how you use our site.
5.2 Types of Cookies We Use
Essential cookies are strictly necessary for the website to function and cannot be disabled. Analytical cookies help us understand how visitors interact with our site using aggregated, anonymized data — no personally identifiable information is collected. Preference cookies remember your settings (such as language or region) to personalize your experience. We do not use advertising or third-party tracking cookies.
5.3 Your Cookie Choices (GDPR)
Under GDPR and ePrivacy regulations, you have the right to accept, reject, or customize non-essential cookies at any time. When you first visit our site, a cookie consent banner allows you to make your choice. You may change your preferences at any time using the button below.
5.4 Managing Cookies via Browser
You can also control cookies through your browser settings. Note that disabling essential cookies may affect website functionality. For more information about cookies, visit www.allaboutcookies.org.
Your Current Cookie Consent
No preference saved yet — your choice will appear here after you respond to the banner.
6. Your Rights
6.1 Access and Portability
You have the right to request a copy of the personal information we hold about you, and to receive it in a structured, commonly used, machine-readable format.
6.2 Correction and Deletion
You have the right to request correction of inaccurate personal data and, in certain circumstances, to request deletion of your personal data. We will comply with such requests unless we have a legitimate reason to retain the data (e.g., legal obligation).
6.3 Objection and Restriction
You have the right to object to our processing of your personal data for direct marketing purposes, and to request restriction of processing in certain circumstances.
6.4 Exercising Your Rights
To exercise any of these rights, please contact us at hyx@hyxtide.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
7. International Data Transfers
Hyxtide operates globally with offices in the United States and Germany. Your information may be transferred to and processed in countries other than your country of residence. When we transfer personal data from the European Economic Area (EEA) to countries outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Business inquiry records are typically retained for 7 years for accounting and legal compliance purposes. Marketing subscription data is retained until you unsubscribe. Website analytics data is retained for 26 months.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated effective date, and where appropriate, by sending you an email notification.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team at: hyx@hyxtide.com | Hyxtide, One Kendall Square, Suite B2101, Cambridge, MA 02139, USA | +852 6682 8023 | +852 6682 8023
Have questions about your data?
Our Data Protection team is here to help. Reach out and we’ll respond within 2 business days.